For healthcare professionals
Learn from every conversation.
Unpack helps healthcare professionals reflect on real conversations, understand how they communicate, and become better at the conversations that matter.
A private space for your own reflection — not performance management.
Dr Maya Patel · Respiratory registrar
Who are you becoming?
Convos
34
Reflections
21
Weeks active
12
Checking understanding before moving on
Becoming part of how you workAcross nine recent conversations you paused to ask the other person to say the plan back in their own words. Three months ago this appeared once.
Holding silence in difficult news
Taking shapeYou leave more room after hard information than you did in June — though it still shortens when the clinic is running late.
How it works
Four simple steps, repeated. It takes a few minutes and gets more valuable every time you use it.
Capture a conversation
A consultation, a handover, a difficult team meeting. Record it, or write a few lines afterwards.
Unpack helps you reflect
You get a considered look at what happened — what worked, what to notice, and a question worth sitting with.
See patterns and progress
Across weeks and months, Unpack shows the habits that keep returning and what is genuinely changing.
Prepare for next time
Before a hard conversation, Unpack draws on what has actually happened to you before, not generic advice.
After a conversation
Reflection you’d struggle to do alone.
Unpack listens to what you captured and gives you back something honest and specific: what went well, what quietly repeated, and one question worth thinking about before the next one.
No scores. No rankings. Nothing shared with your team unless you choose to share it.
Reflection · 14 min · Ward handover
Escalating a deteriorating patient with a busy team
What worked
- You opened with the concern rather than the history — the registrar knew what you needed within twelve seconds.
- You named your uncertainty out loud instead of hedging around it.
Worth noticing
- When you were interrupted twice you moved on without finishing your recommendation. The same happened in last Thursday’s handover.
- Your ask became a question (“should we maybe…?”) rather than a clear request.
A question to sit with
What makes it harder to state what you need when the room is under pressure?
Dr Maya Patel · Respiratory registrar
Who are you becoming?
Convos
34
Reflections
21
Weeks active
12
Checking understanding before moving on
Becoming part of how you workAcross nine recent conversations you paused to ask the other person to say the plan back in their own words. Three months ago this appeared once.
Holding silence in difficult news
Taking shapeYou leave more room after hard information than you did in June — though it still shortens when the clinic is running late.
Over time
See the patterns, and see yourself change.
One conversation is an anecdote. Thirty of them show something real. Unpack builds a personal picture of how you communicate — the strengths that show up consistently, the habits that appear under pressure, and the things that have genuinely shifted.
Every observation is traceable back to the conversation it came from.
Before it happens
Walk into the hard conversation prepared.
Breaking difficult news, escalating a concern, challenging a senior colleague. Unpack coaches you using what has actually happened in your own conversations before — what worked for you, and what tends to trip you up.
Prepare for next time
Tomorrow: family meeting about treatment escalation
From your own conversations
In similar meetings you tend to fill silence with detail when relatives go quiet. The two conversations you felt best about both began with a single open question and a long pause.
Three things to try
- Start by asking what they already understand, then stop talking.
- Say the difficult sentence once, plainly, and let it land.
- Close by asking what they want to happen next, not by summarising.
Afterwards, record two minutes on how it went — that is what makes the next one sharper.
Screens above show demo content for a fictional clinician, Dr Maya Patel. No real people or patient information.
Why healthcare professionals use it.
Reflection that doesn't rely on memory.
Most of what we learn at work disappears by the end of the shift. Unpack turns ordinary conversations into something you can actually think about later.
Patterns, not one-off feedback.
A single piece of feedback tells you little. Unpack reads across many conversations and shows the habits, strengths and blind spots that keep coming back.
A coaching profile that gets more useful.
The more of your working life Unpack has seen, the more specific and personal its coaching becomes.
Evidence of how you're growing.
Progress you can point to — what you were doing three months ago, and what you're doing now.
Better prepared for the hard ones.
Breaking bad news, escalating a concern, challenging a colleague. Walk in having thought it through.
Built around healthcare working lives.
Designed with clinicians, for the pace and reality of clinical and professional practice — not adapted from a sales tool.
